Dealing with the Tough Stuff - One Day Workshop


Recent research shows feedback discussions are the least enjoyed management task second only to firing someone. (source: Gallup) So how have we got to this point? How has having a direct, real and necessary conversation with staff, clients or suppliers become so hard? In a nutshell, we have been shown processes without considering the human element in the discussion.

In this one-day learning program you will learn the science of human behaviour, non-verbals and advanced communication techniques  




In this one-day learning program you will learn the science of human behaviour, non-verbals and advanced communication techniques designed to:

  • de-personalise tough feedback

  • uncover some root causes of difficult behaviour

  • craft behaviour modi!cation strategies

  • avoid the language that causes conflict

  • help you get clear with your requests

  • show you the best way to be assertive in any situation

  • Dealing With the Tough Stuff can show you how to not only survive the tough conversations, but to thrive within them, leading to;

  • more productive performance discussions and

  • substantially less conflict 

An excellent mix of theory to get you thinking, and practical insights for application in the workplace.
— David Hoey, Australian Institute of Management
Fabulous workshop, full of really useful information and a very positive perspective on humanity as a whole.
— Kerry Sims, Department of Health


Who is Alison Hill?

As a professional ‘head-mechanic’ (Psychologist) Ali has worked with 'em all. She is co-author of the top business book 'Dealing with the Tough Stuff: How to achieve results from key conversations', has regular articles published with Business Chicks, and is highly sought after to assist individuals and teams transition through the tough stuff. 

Her work has found its way inside a few big businesses you might have heard of… PepsiCo, Sydney Water, BHP Billiton, Bond University, Griffith University, and BlueCare just to name a few.

Ali presents her unique and authentic message as a sought after keynote speaker, where she engages her audience with humour, practicality and real-world thinking.   

In her spare time she turns her hand to cooking and knitting, neither of these very successfully. So Ali decided to keep focusing on what she does best - supporting people through the tough conversations and transitions at work. It does mean there will be no home-baked goods or a knitting corner in any program she delivers…sorry if this is a deal-breaker.  

Alison is one of the founders and Directors of the wicked cool Behaviour and Motivation Strategy company Pragmatic Thinking